Terms of service

Terms of Service

These terms apply to all orders placed with BalloonClub ([registered business name], UEN [number]) through balloonclub.shop, WhatsApp or email. By placing an order, you agree to these terms.

1. Orders and booking

  • An order is confirmed only after we accept it in writing (WhatsApp or email) and receive payment.
  • Bookings are first come, first served. We don't hold dates until payment is received.
  • Please order at least 14 days ahead for decorations and backdrops, and 5 days ahead for pre-order items. Shorter notice is subject to availability.

2. Prices and payment

  • All prices are in Singapore dollars (SGD).
  • Prices quoted are valid for bookings confirmed at least 1 month before the event date.
  • Delivery, location surcharges (Sentosa and Tuas: +$50), outdoor weights (+$60) and early or late setup surcharges are charged as listed in our Shipping Policy.

3. Design and customisation

  • For customised backdrops, we provide a digital mockup for your approval.
  • Your design must be finalised 3 weeks before your event, when printing begins. Changes after printing starts may not be possible or may cost extra.
  • Balloons are handmade, so colours, sizes and shapes may vary slightly from photos and mockups.
  • You confirm you have the right to use any names, logos or images you ask us to print.

4. Delivery, setup and venue access

  • You're responsible for arranging venue access, permits and any venue paperwork, such as loading bay access or a permit to work, for our setup time.
  • If we can't access the venue at the agreed time, waiting time or a return trip may be charged.
  • Setup and dismantle are included or charged as described on each product page and in our Shipping Policy.

5. Rental items

  • Stands, plinths, signage, backdrop frames and other props marked as rental remain our property and must be returned in good condition.
  • Missing or damaged rental items may be charged at replacement cost.

6. Cancellations, changes and refunds

  • Cancellations, date changes and refunds follow our Refund Policy.

7. Balloon care and safety

  • Balloons are affected by heat, sunlight, sharp objects and handling. We aren't responsible for balloons that pop or deflate after delivery or setup.
  • Balloons and balloon pieces can be a choking hazard. Supervise young children at all times, and dispose of popped balloons immediately.
  • Latex balloons are not suitable for anyone with a latex allergy.

8. Photos

  • We may photograph our finished work for our portfolio and social media. Let us know before your event if you'd prefer we don't.

9. Liability

  • Our liability for any order is limited to the amount you paid for that order.
  • We aren't liable for delays or cancellations caused by events outside our control, such as severe weather, venue restrictions or government regulations. In these cases, we'll work with you to reschedule.

10. Changes to these terms

  • We may update these terms from time to time. The version on our website at the time of your order applies.

Contact
WhatsApp 9677 9426 or email balloonclubsg@gmail.com.

These terms are governed by the laws of Singapore.